Help & Support

Find something you love, open the listing and tap “Buy now” or add it to your bag. Confirm your delivery address and pay securely at checkout. Once the seller posts your item, you can track it from your orders.

Tap the “Sell” button, add clear photos, a title, a description and a price, then choose a category and shipping option. Your listing goes live instantly and buyers can purchase or message you straight away.

Payments are processed securely at checkout and the seller’s funds are held until your order completes — when you confirm receipt, or when your confirmation window passes without an issue. Sellers then receive their funds in their QuelPosto wallet, ready to withdraw to a linked bank account.

Buyers pay a buyer-protection fee of 10% of the item price plus a fixed £0.50 (Pro and Business members pay 5% plus £0.50). It’s always shown before you confirm. The percentage can be refunded as part of an eligible refund, but the £0.50 is non-refundable.

Sellers set their own couriers and prices, and you pick a courier at checkout. The seller dispatches within their handling time and uploads a tracking number plus proof of postage, so you can track your parcel all the way to your door. If the seller uses a different courier than the one you paid for, they must record it and give you valid tracking.

After delivery you confirm receipt by tapping ‘I have received the order’. The confirmation/return window is 2 days for private sellers, and the statutory period for verified business sellers (14 days in the UK/EU, 30 days in the US). If something’s wrong, report an issue within that window — the seller’s funds are held while it’s open. The seller then offers a full refund, partial refund, or return for refund (and who pays return postage). For returns you ship the item back with tracking before the refund completes. Refunds go to your original payment method, less the non-refundable £0.50.

Open any listing and tap “Message seller” to ask questions about an item before you buy. You can also reach existing conversations any time from your inbox.